Symantec not updating error 5

Delete the content of the Downloads folder, but not the folder itself. Stop the service "Symantec Endpoint Protection Manager".

•%programfiles%\symantec\symantec endpoint protection manager\inetpub\content\{07B590B3-... •%commonprogramfiles%\Symantec Shared\Symc Data\spc Vir Def32 •%commonprogramfiles%\Symantec Shared\Symc Data\spc Vir Def64 Note 1: In Server 2008, the Downloads folder in step 1 is located at %programdata%\Symantec\LIve Update\Downlo...

Manually editing the Windows registry to remove invalid Error 5 keys is not recommended unless you are PC service professional.

Because of this risk, we highly recommend using a trusted registry cleaner such as Win Thruster (Developed by Microsoft Gold Certified Partner) to scan and repair any Error 5-related registry problems.

Because Symantec anti-virus programs start when the computer boots up and run in the background, you need to reboot the computer to completely remove the applications from memory, the registry and the hard drive.

Reboot the computer, and when the computer boots back up, you are ready for a clean install of the software.

Manually editing the Windows registry to remove invalid Error 550 keys is not recommended unless you are PC service professional.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Press the Windows key to launch the Start menu, and then right-click the icon for Live Update.

Click the “Uninstall” option to remove the application. You must also delete the Symantec directory located at C:\Program Data\Symantec\.

If you receive the error message "Live Update start failed with error code -536805375" after you have installed Symantec Live Update or Symantec Endpoint Protection, the installation of one or both of the packages has become corrupted.

To resolve the issue, uninstall both Live Update and Endpoint Protection, and then proceed with a clean install of both applications.

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